/**
 * @Description: The style of client.
 * @version: v6.8.0
 * @time: 1545311125742
 * @license: All Right Reserved.Live800
 */

@charset "utf-8";
blockquote,
body,
dd,
div,
dl,
dt,
fieldset,
form,
h1,
h2,
h3,
h4,
h5,
h6,
html,
img,
input,
li,
ol,
p,
pre,
textarea,
ul {
	padding: 0;
	margin: 0;
	border: 0
}

body,
html {
	width: 100%;
	height: 100%;
	overflow: hidden;
	color: #454545
}

body {
	margin: 0 auto;
	font-size: 12px;
	font-family: 'PingFang SC', 'Microsoft YaHei', tahoma, arial, 'Hiragino Sans GB', SimSun, sans-serif;
	width: 100%;
	height: 100%
}

button,
input,
select,
textarea {
	font-family: 'PingFang SC', 'Microsoft YaHei', tahoma, arial, 'Hiragino Sans GB', SimSun, sans-serif
}

.clo {
	clear: both
}

.container a {
	color: #006edc;
	text-decoration: none;
	outline: 0
}

a:hover {
	color: #0059b2
}

a:active {
	star: expression(this.onFocus=this.blur())
}

:focus {
	outline: 0
}

.show {
	display: block
}

.hide {
	display: none
}

select {
	margin: 3px 1px;
	_margin: 0
}

img {
	vertical-align: middle
}

.unselect {
	-moz-user-select: none;
	-ms-user-select: none;
	user-select: none
}

::-webkit-scrollbar {
	width: 8px;
	height: 8px
}

::-webkit-scrollbar-track {
	background-color: #ececec
}

::-webkit-scrollbar-track:hover {
	background-color: #e1e1e1
}

::-webkit-scrollbar-thumb {
	-webkit-border-radius: 3px;
	border-radius: 3px;
	background: silver
}

::-webkit-scrollbar-thumb:hover {
	background: #999
}

::-webkit-scrollbar-corner {
	background: #fff
}

:-moz-placeholder,
:-ms-input-placeholder,
::-moz-placeholder,
::-webkit-input-placeholder {
	color: #ccc
}

#track {
	position: absolute;
	top: -100px;
	left: 0;
	z-index: -1;
	visibility: hidden
}

.visible {
	display: block
}

div.hidden * {
	visibility: hidden
}

div.visible * {
	visibility: visible
}

#error .report {
	position: absolute;
	left: 50%;
	top: 50%;
	width: 248px;
	z-index: 10000;
	border: 1px #ccc solid;
	background: #fff
}

#error .hide {
	display: none
}

#error div {
	line-height: 24px;
	padding: 4px 4px 4px 44px;
	background: url(/img/kefu/warn-798bfa3d6c.png) no-repeat 4px center
}

#error p {
	font-size: 11pt
}

#error p.error {
	color: red
}

#error p.code {
	color: #454545
}

#error.hide {
	display: none
}

body div.hide * {
	display: none
}

.block_wrap {
	position: absolute;
	top: 0;
	z-index: 1001;
	width: 100%;
	height: 100%;
	background: rgba(0, 0, 0, .3);
	background: #454545\9;
	*background: #454545;
	opacity: .3\9;
	*opacity: .3;
	filter: alpha(opacity=30)
}

.pop {
	position: absolute;
	z-index: 1002;
	top: 50%;
	left: 50%;
	line-height: 24px;
	background: #fff;
	box-shadow: 0 0 8px rgba(62, 62, 62, .46)
}

.pop .button_group {
	margin: 15px 47px 0 47px;
	text-align: right
}

.pop .button_group .button {
	height: 30px;
	margin: 0 0 0 20px;
	cursor: pointer;
	line-height: 28px;
	-webkit-border-radius: 2px;
	-moz-border-radius: 2px;
	border-radius: 2px;
	border: 1px solid #ccc
}

.pop .button_group .button:hover {
	color: #fff;
	box-shadow: 0 0 8px rgba(62, 62, 62, .26)
}

.scanImg {
	position: absolute;
	top: 0;
	z-index: 1002;
	background-color: #fff
}

.scanImg .closeImg {
	width: 27px!important;
	height: 27px!important;
	position: absolute;
	top: -15px!important;
	right: -15px;
	z-index: 10000;
	overflow: hidden;
	left: inherit!important
}

.scanImg .closeImg a {
	display: block;
	width: 27px;
	height: 27px;
	background: url(/img/kefu/x_pic-66539cd19e.png) 0 0 no-repeat;
	_background-image: none;
	_filter: progid:DXImageTransform.Microsoft.AlphaImageLoader(src='/img/kefu/x_pic-66539cd19e.png')
}

.scanImg .closeImg a:hover {
	background-position: 0 -28px
}

.scanImg .scanImgDiv {
	position: absolute;
	overflow: hidden
}

.scanImg .scanImgDiv .imgDiv {
	margin: 0 auto
}

.scanImg .scanImgDiv .imgDiv img {
	cursor: Move
}

.container {
	width: 100%;
	height: 100%;
	position: relative;
	background: #fff;
	overflow: hidden
}

.header {
	height: 80px;
	width: 100%;
	box-sizing: border-box;
	background-color: #ff9902
}

.header .h_content {
	width: 100%;
	height: 80px;
	position: relative
}

.body {
	position: absolute;
	top: 80px;
	bottom: 0;
	left: 0;
	right: 0;
	min-width: 900px;
	min-height: 420px;
	z-index: 1
}

.body .body_c {
	position: absolute;
	left: 0;
	top: 0;
	right: 367px;
	bottom: 0;
	z-index: 1100;
	_height: 100%
}

.body_c .sys_capion {
	height: 32px;
	padding-left: 40px;
	box-sizing: border-box
}

.body_c .historyWrap {
	position: absolute;
	top: 26px;
	bottom: 174px;
	left: 0;
	right: 0;
	box-sizing: border-box;
	background: #f9f9f9;
	-webkit-transition: top .1s linear 0s;
	-moz-transition: top .1s linear 0s;
	transition: top .1s linear 0s
}

.body .side_l {
	position: absolute;
	left: 0;
	top: 0;
	z-index: 1000;
	height: 100%;
	overflow: hidden;
	border-right: 1px solid #f3f3f3
}

.body .side_r {
	position: absolute;
	right: 0;
	top: 0;
	z-index: 1000;
	width: 359px;
	height: 100%;
	overflow: hidden;
	border-left: 1px solid #e3e6e7
}

.body_c .inputWrap {
	position: absolute;
	bottom: 0;
	left: 0;
	right: 0;
	height: 174px;
	box-sizing: border-box;
	border-top: 1px solid #f3f3f3;
	background-color: #fff
}

.body .spacing {
	position: absolute;
	right: 361px;
	height: 100%;
	width: 6px;
	cursor: e-resize;
	z-index: 10000;
	display: none;
	border-left: 1px solid #f3f3f3;
	background: #f9f9f9
}

.body .mz {
	height: 100%;
	width: 100%;
	position: absolute;
	top: 0;
	right: 0;
	z-index: 9999
}

#banner {
	background: #fff
}

#footer {
	display: none;
	position: absolute;
	height: 10px;
	bottom: 0;
	width: 100%;
	z-index: -1
}

#footer .f_content {
	height: 100%
}

.inputing {
	color: #333
}

.header .logo {
	position: absolute;
	z-index: 1;
	bottom: 0;
	left: 20px;
	height: 60px;
	width: 300px;
	cursor: pointer;
	background-repeat: no-repeat;
	background-position: left center;
	overflow: hidden;
	background-size: contain
}

.header .h_funIcon {
	position: absolute;
	z-index: 100;
	height: 80px;
	right: 20px
}

.h_funIcon .leftFunc,
.h_funIcon .rightFunc {
	float: left;
	width: 10px;
	height: 80px;
	margin: 0 5px
}

.h_funIcon .leftFunc a,
.h_funIcon .rightFunc a {
	display: block;
	height: 20px;
	width: 10px;
	margin-top: 30px;
	background-image: url(/img/kefu/6_icons-afefe1496b.png);
	background-repeat: no-repeat
}

.h_funIcon .leftFunc a {
	background-position: 0 -368px
}

.h_funIcon .rightFunc a {
	background-position: 0 -395px
}

.h_funIcon .functionContainer {
	height: 80px;
	float: left
}

.functionContainer .topItemsContainer {
	float: left;
	text-align: center;
	width: 80px;
	height: 80px;
	cursor: pointer;
	display: inline
}

.topItemsContainer .containerItemsb {
	display: block;
	height: 100%;
	-webkit-transition: all .2s ease-in;
	-moz-transition: all .2s ease-in;
	transition: all .2s ease-in
}

.topItemsContainer .containerItemst {
	text-align: center;
	font-style: normal;
	height: 15px;
	line-height: 15px;
	overflow: hidden;
	background-color: transparent
}

.topItemsContainer .udButton {
	display: inline-block;
	*display: inline;
	width: 34px;
	height: 34px;
	margin: 17px auto 0 auto;
	background-repeat: no-repeat;
	background-image: url(/img/kefu/6_nav-icon@2x-815cf151b5.png);
	background-image: url(/img/kefu/6_nav-icon-7fc84a4449.png)\9;
	background-size: 156px auto
}

.topItemsContainer .jumper .udButton {
	background-position: 0 0
}

.topItemsContainer .jumper .udButton {
	background-position: -3px -2px
}

.topItemsContainer .noDrop {
	cursor: not-allowed
}

.topItemsContainer .noDrop:hover {
	background-color: transparent!important
}

.topItemsContainer .jumper.noDrop .udButton {
	background-position: 0 0
}

.topItemsContainer .LMessage .udButton {
	background-position: -36px 0
}

.topItemsContainer .LMessage.noDrop .udButton {
	background-position: -36px 0
}

.topItemsContainer .complaint .udButton {
	background-position: -38px 0
}

.topItemsContainer .selfSeachService .udButton {
	background-position: center -170px
}

.topItemsContainer .intelligentSearch .udButton {
	background-position: center -44px
}

.topItemsContainer .live800_video .udButton {
	background-position: center -92px
}

.topItemsContainer .containerItemst {
	color: #fff;
	display: block
}

.body_c .sys_caption {
	padding-left: 40px;
	background: url(/img/kefu/laba-c3ffd117f3.gif) 10px center no-repeat #f4f1ee;
	height: 26px
}

.sys_caption-text {
	display: inline-block;
	width: 100%;
	overflow: hidden;
	text-overflow: ellipsis
}

.body_c .sys_caption .sys_caption-text,
.body_c .sys_caption .sys_caption-time {
	height: 26px;
	font-size: 12px;
	line-height: 26px;
	color: #454545
}

.toolsWrap {
	height: 34px\0
}

.toolsWrap .visitorFaq {
	width: 170px;
	height: 20px;
	position: absolute;
	right: 0;
	top: 5px;
	z-index: 1001
}

.toolsWrap .visitorFaq label {
	position: absolute;
	top: 0;
	right: 95px;
	font-size: 12px;
	line-height: 16px;
	width: 60px
}

#faq-current {
	position: absolute;
	top: 0;
	right: 20px;
	background: #fff;
	width: 149px;
	height: 18px;
	line-height: 18px;
	text-align: left;
	border-top: #cacaca 1px solid;
	border-bottom: #cacaca 1px solid;
	border-left: #cacaca 1px solid;
	font-size: 12px;
	overflow: hidden
}

.toolsWrap .visitorFaq ul {
	overflow-y: scroll;
	max-height: 90px;
	_height: 90px;
	_background: #fff;
	width: 168px;
	border: 1px solid #cacaca;
	text-align: left;
	word-break: break-all;
	position: absolute;
	top: 19px;
	left: 0;
	z-index: 1005;
	clear: both
}

.toolsWrap .visitorFaq ul.hidden {
	display: none
}

.toolsWrap .visitorFaq span.arrow {
	position: absolute;
	top: 0;
	right: 0;
	display: block;
	height: 20px;
	width: 20px;
	cursor: pointer
}

.toolsWrap .visitorFaq li {
	word-break: break-all;
	word-wrap: break-word;
	background: #fff;
	height: 20px;
	line-height: 20px;
	padding: 0 4px;
	cursor: pointer;
	color: #454545;
	overflow: hidden
}

.toolsWrap .visitorFaq li:hover {
	background: #4781d1;
	color: #fff
}

.toolsWrap .toolsbar {
	_float: left;
	padding-left: 8px;
	padding-bottom: 6px
}

.toolsbar li {
	display: none;
	white-space: nowrap;
	float: left;
	list-style: none;
	overflow: hidden;
	margin-top: 6px;
	_display: inline;
	cursor: pointer;
	font-size: 12px;
	user-select: none;
	width: 28px;
	height: 28px;
	background-image: url(/img/kefu/6_toolbaricon@2x-aec37678b3.png);
	background-image: url(/img/kefu/6_toolbaricon-a204ada649.png)\9;
	background-size: 86px auto
}

.toolsbar li.fontSize {
	background-position: -2px -3px
}

.toolsbar li.fontSize:hover {
	background-position: -45px -3px
}

.toolsbar li.emoji {
	background-position: -2px -35px
}

.toolsbar li.emoji:hover {
	background-position: -45px -35px
}

.toolsbar li.active {
	background-position: -2px -68px
}

.toolsbar li.active:hover {
	background-position: -45px -68px
}

.toolsbar li.file {
	background-position: -2px -100px
}

.toolsbar li.file:hover {
	background-position: -45px -100px
}

.toolsbar li.save {
	background-position: -2px -131px
}

.toolsbar li.save:hover {
	background-position: -45px -131px
}

.toolsbar li.remoteHelp {
	background-position: -2px -164px
}

.toolsbar li.remoteHelp:hover {
	background-position: -45px -164px
}

.toolsbar li.qq {
	background-position: -3px -195px
}

.toolsbar li.qq:hover {
	background-position: -46px -195px
}

.toolsbar li.ring {
	background-position: -2px -227px
}

.toolsbar li.ring:hover {
	background-position: -45px -227px
}

.toolsbar li.ring_close {
	background-position: -2px -387px
}

.toolsbar li.ring_close:hover {
	background-position: -45px -387px
}

.toolsbar li.voice {
	background-position: -2px -259px
}

.toolsbar li.voice:hover {
	background-position: -45px -259px
}

.toolsbar li.voice2text.voice2text_open {
	background-position: -2px -258px
}

.toolsbar li.voice2text.voice2text_close {
	background-position: -45px -258px
}

.toolsbar li.voice2text:hover {
	background-position: -45px -258px
}

.toolsbar li.agent {
	background-position: -2px -323px
}

.toolsbar li.agent:hover {
	background-position: -45px -323px
}

.toolsbar li.evaluation {
	background-position: -3px -355px
}

.toolsbar li.evaluation:hover {
	background-position: -46px -355px
}

.toolsbar li.record {
	background-position: -2px -132px
}

.toolsbar li.record:hover {
	background-position: -45px -132px
}

.toolsbar li.img {
	background-position: -2px -418px
}

.toolsbar li.img:hover {
	background-position: -45px -418px
}

.toolsbar li.lang {
	background-position: 0 0
}

.toolsbar li.cBrowser {
	background-position: 0 0
}

.toolsbar li.callBack {
	background-position: 0 0
}

.toolsbar li.xt800Help {
	background-position: 0 0
}

.toolsbar li.text2voice.text2voice_open {
	background-position: -2px -290px
}

.toolsbar li.text2voice.text2voice_close {
	background-position: -45px -290px
}

.toolsbar li.text2voice:hover {
	background-position: -45px -290px
}

.toolsbar li.sBrowse {
	background-position: 0 0
}

.toolsbar li.msn {
	background-position: 0 0
}

.catchAdvice {
	position: absolute;
	left: 0;
	bottom: 173px;
	max-width: 100%;
	margin-left: 10px;
	margin-right: 10px;
	font-size: 14px;
	color: #454545;
	line-height: 20px;
	box-shadow: 0 0 8px 0 rgba(62, 62, 62, .16);
	border: solid 1px #dfdfdf;
	padding-top: 16px;
	padding-bottom: 16px;
	padding-left: 43px;
	padding-right: 16px;
	border-radius: 5px;
	z-index: 10;
	background: url(/img/kefu/bell-3f7f6345b8.png) 15px 15px no-repeat;
	background-color: #fff;
	background-size: 18px
}

.catchAdvice span {
	color: #888;
	font-size: 12px
}

.catchAdvice a {
	color: #888;
	float: right;
	line-height: 20px
}

.catchAdvice .after {
	border-color: #fff transparent transparent transparent;
	border-style: solid solid solid solid;
	border-width: 5px;
	bottom: -10px;
	content: "";
	height: 0;
	left: 0;
	position: absolute;
	width: 0
}

.catchAdvice .before {
	border-color: #dfdfdf transparent transparent transparent;
	border-style: solid solid solid solid;
	border-width: 5px;
	bottom: -11px;
	content: "";
	height: 0;
	left: 0;
	position: absolute;
	width: 0
}

.uploadFileBox {
	width: 30px;
	height: 30px;
	overflow: hidden
}

.uploadFileFrame {
	width: 100%;
	height: 100%;
	border: none;
	background: 0 0
}

#languageList {
	position: absolute;
	z-index: 2;
	top: 26px;
	width: 100px;
	height: 66px;
	padding: 2px;
	list-style: none;
	background: #fff
}

#languageList li {
	height: 22px;
	line-height: 22px;
	text-align: center;
	cursor: pointer;
	font-size: 12px
}

#tool_wrap {
	top: 0;
	left: 0;
	line-height: 20px;
	z-index: 10002
}

.side_r .a_dArea {
	cursor: pointer;
	position: absolute;
	bottom: 0;
	right: 0;
	top: 0;
	left: 0
}

.side_r iframe {
	width: 100%;
	height: 100%;
	border: none
}

#a_dArea {
	width: 140px;
	height: 100%;
	cursor: pointer
}

#msg {
	clear: both;
	height: 100px
}

#notice {
	position: absolute;
	float: left;
	display: block;
	width: 85px;
	height: 30px;
	line-height: 24px;
	left: 30px;
	top: 6px;
	text-indent: 12px;
	font-size: 11pt
}

.toolsbar li.fontSize ul {
	background: #fff;
	list-style-type: none
}

.toolsbar li.fontSize ul.selectFS {
	position: absolute;
	top: -201px;
	left: 5px;
	width: 41px;
	z-index: 10;
	border: 1px solid #eaeaea;
	box-shadow: 0 0 8px rgba(62, 62, 62, .26)
}

.toolsbar li.fontSize ul.selectFS li {
	display: block;
	width: 42px;
	height: 24px;
	margin: 0;
	text-align: center;
	line-height: 24px;
	border-bottom: 1px solid #eaeaea;
	color: #454545;
	background: #fff;
	user-select: none;
}

.toolsbar li.fontSize ul.selectFS li:last-child {
	border-bottom: none
}

.toolsbar li.fontSize ul.selectFS li:hover {
	background: #ff9902;
	color: #fff
}

.toolsbar li.fontSize ul.selectFS li.active {
	background: #ff8b02;
	color: #fff
}

.toolsbar li.fontSize .font_size_value {
	display: none;
	width: 20px;
	height: 20px;
	margin: 2px 0;
	line-height: 20px;
	box-sizing: border-box;
	cursor: pointer;
	text-align: center
}

.toolsbar li.fontSize .font_size_value em {
	font-style: normal
}

.emotionsBox {
	position: absolute;
	width: 404px;
	max-width: 390px;
	height: 210px;
	bottom: 1px;
	left: 5px;
	overflow: hidden;
	z-index: 1000;
	background: #fff;
	border: 1px solid #eaeaea;
	box-shadow: 0 0 8px rgba(62, 62, 62, .16);
	border-radius: 4px
}

.emotion_panel {
	margin: 0
}

.emotion_content {
	padding: 6px 0 6px 6px
}

.emotion_default {
	position: relative
}

.emotion_name {
	font-size: 12px;
	color: #989898;
	margin-bottom: 5px;
	display: none
}

.emotion_img {
	background: #fff;
	height: 167px;
	overflow-x: hidden;
	overflow-y: auto
}

.emotion_img a {
	position: relative;
	z-index: 1;
	margin: 0;
	display: inline-block;
	border-style: solid;
	border-width: 1px;
	border-top-color: #fff;
	border-right-color: #eaeaea;
	border-bottom-color: #eaeaea;
	border-left-color: #fff
}

.emotion_img a.border_l_color {
	border-left-color: #eaeaea
}

.emotion_img a.border_t_color {
	border-top-color: #eaeaea
}

.emotion_img a.border_r_color {
	border-right-color: #fff
}

.emotion_img a.border_b_color {
	border-bottom-color: #fff
}

.emotion_img a:hover {
	z-index: 2;
	border: 1px solid #ff9902
}

.emotion_img a img {
	padding: 4px;
	cursor: pointer;
	border: 0
}

.emotion_tab {
	background: #f0f0f0;
	height: 32px;
	_overflow: visible
}

.emotion_tab a>div {
	height: 32px;
	background-image: url(/img/kefu/6_icon_common@2x-675956b127.png);
	background-image: url(/img/kefu/6_icon_common-1634098fa6.png)\9;
	background-position: 10px -206px;
	background-repeat: no-repeat;
	background-size: 47px auto
}

.emotion_tab a:first-child>div {
	height: 32px;
	background-position: 10px -178px
}

.em_tab {
	display: inline-block;
	cursor: pointer;
	_position: relative;
	margin-top: 0;
	width: 40px;
	height: 32px;
	text-align: center;
	zoom: 1;
	background-color: #f2f2f2
}

.em_tab:hover {
	background-color: #e7e7e7
}

.em_tab img {
	margin-top: 5px;
	border: 0
}

.emotion_tab .choose {
	background-color: #fff
}

.previewImg {
	position: absolute;
	top: 0;
	z-index: 1000;
	background: #fff;
	border: 1px solid #dfdfdf;
	padding: 17px;
	box-shadow: 0 0 8px rgba(62, 62, 62, .16)
}

.previewImg.left {
	left: 0
}

.previewImg.right {
	right: 0
}

.newMessage {
	position: absolute;
	bottom: 0;
	left: 20px;
	height: 40px;
	width: 93px;
	cursor: pointer;
	z-index: 100
}

.newMessage em {
	width: 9px;
	height: 9px;
	position: absolute;
	top: 2px;
	right: 2px;
	background-color: #ff5b5b;
	border-radius: 50%
}

.tig_content {
	background-color: #fff;
	color: #006edc;
	height: 40px;
	border-radius: 20px 20px 20px 0;
	text-align: center;
	font-size: 14px;
	line-height: 40px;
	overflow: hidden;
	box-shadow: 0 2px 12px 0 rgba(0, 0, 0, .09)
}

.tig_content i {
	margin-right: 2px;
	font-style: normal
}

.sysTip {
	display: none;
	position: absolute;
	bottom: 0;
	left: 0;
	right: 0;
	height: 40px;
	padding: 0;
	margin: 0;
	z-index: 1000;
	line-height: 24px;
	border: 1px solid #eaeaea;
	box-shadow: 0 0 8px rgba(62, 62, 62, .16);
	background: #fff
}

.sysTip .sysInfo {
	margin: 0;
	position: relative;
	color: #323232;
	font-size: 12px;
	padding: 4px 20px 4px 10px;
	overflow: hidden
}

.sysTip .sys_tip {
	float: left;
	height: 32px;
	line-height: 32px;
	overflow: hidden
}

.sysTip .evaluator {
	display: inline;
	height: 32px;
	line-height: 32px;
	font-size: 12px;
	overflow: hidden
}

.sysTip .evaluatorText span {
	display: inline-block
}

.sysTip .closeTip {
	position: absolute;
	top: 13px;
	right: 4px;
	width: 16px;
	height: 16px;
	background: url(/img/kefu/6_close_icons-928336e593.png) 0 -34px no-repeat;
	cursor: pointer
}

.sysTip .closeTip:hover {
	background: url(/img/kefu/6_close_icons-928336e593.png) 0 -66px no-repeat
}

.inputWrap .inputBlock {
	height: 80px;
	position: relative;
	background-color: #fff
}

.inputWrap .inputarea {
	height: 100%;
	overflow: auto;
	padding: 5px 5px 5px 14px;
	box-sizing: border-box
}

#inputbox {
	width: 100%;
	height: 70px;
	font-size: 13px
}

.inputWrap .inputbox {
	-webkit-transition: all .3s ease-in-out;
	-moz-transition: all .3s ease-in-out;
	-o-transition: all .3s ease-in-out;
	transition: all .3s ease-in-out;
	resize: none;
	overflow-x: hidden;
	overflow-y: auto;
	cursor: text;
	width: 100%;
	height: 70px;
	*padding: 0;
	font-size: 14px;
	line-height: 150%;
	word-wrap: break-word;
	word-break: break-all;
	box-sizing: border-box;
	border: none
}

.inputWrap .inputWarning {
	-moz-box-shadow: 0 0 7px #fbe3e3 inset;
	-webkit-box-shadow: 0 0 7px #fbe3e3 inset;
	box-shadow: 0 0 7px #fbe3e3 inset;
	border: 1px solid #fbe3e3
}

.inputWrap .inputbox img {
	vertical-align: bottom;
	max-width: 100px;
	max-height: 100px
}

.inputWrap .inputbox img.biaoqing {
	width: 25px
}

.inputWrap .sendBar {
	width: 100%;
	height: 54px;
	position: absolute;
	bottom: 0;
	right: 0
}

.sendBar .powerBy {
	position: absolute;
	left: 15px;
	bottom: 10px;
	width: 145px;
	font-size: 14px;
	font-style: italic
}

.sendBar .powerBy a {
	color: #a5a5a5
}

.sendBar .powerBy a:hover {
	color: #888
}

.sendBar .powerBy .live800Link {
	position: absolute;
	left: 0
}

.sendBar .opTypingTip {
	display: inline-block;
	line-height: 25px;
	padding-left: 15px;
	color: #d5d5d5
}

.sendBar .closeEnterBar {
	position: absolute;
	bottom: 12px;
	right: 12px;
	width: 200px;
	z-index: 1000
}

.sendBar .entera {
	width: 90px;
	height: 32px;
	float: right;
	cursor: pointer;
	border-radius: 6px
}

.sendBar .entera a {
	margin-left: 0;
	-webkit-transition: all .3s ease-in;
	-moz-transition: all .3s ease-in;
	transition: all .3s ease-in
}

.sendBar .close,
.sendBar .enter {
	display: inline-block;
	float: left;
	width: 90px;	
	height: 32px;
	font-size: 13px;
	line-height: 32px;
	cursor: pointer;
	box-sizing: border-box
}

.sendBar .enter {
	text-indent: 20px;
	-webkit-transition: all .3s ease-in;
	-moz-transition: all .3s ease-in;
	transition: all .3s ease-in
}

.sendBar .enter.disable {
	background-color: #ddd;
    color: #666666;
    border-radius: 4px;
}

.sendBar .close {
	text-align: center;
	background: #fff;
	border: 1px solid #e2e2e2;
	color: #454545;
	border-radius: 6px
}

.sendBar .close:hover,
.sendBar .enter:not(.disable):hover {
	background-color: rgba(255, 255, 255, .1)
}

.sendBar .close:hover {
	background-color: rgba(255, 255, 255, .1)
}

.sendBar .shortcutkey {
	position: absolute;
	right: 0;
	top: 4px;
	z-index: 120;
	width: 20px;
	height: 24px;
	background: url(/img/kefu/6_icon_common@2x-675956b127.png) 5px -160px no-repeat;
	background: url(/img/kefu/6_icon_common-1634098fa6.png) 5px -160px no-repeat\9;
	background-size: 47px auto
}

.sendBar .shortKeyText {
	display: none
}

.sendBar .shortKeyMenu {
	position: absolute;
	left: 0;
	top: -55px;
	z-index: 1003;
	width: 196px;
	padding: 1px;
	background: #fff;
	border: 1px solid #e2e2e2;
	list-style: none;
	-webkit-border-radius: 2px;
	-moz-border-radius: 2px;
	border-radius: 2px;
	box-shadow: 0 0 8px rgba(62, 62, 62, .26)
}

.sendBar .shortKeyMenu li {
	height: 25px;
	line-height: 25px;
	cursor: pointer;
	text-indent: 0;
	font-size: 12px;
	*float: left;
	*width: 170px;
	background: #fff
}

.sendBar .shortKeyMenu li .shortKeyChoose {
	background: url(/img/kefu/6_icons-afefe1496b.png) 4px -316px no-repeat
}

.sendBar .shortKeyMenu li em {
	width: 25px;
	height: 25px;
	display: block;
	float: left
}

.sendBar .shortKeyMenu li a {
	text-decoration: none;
	display: block;
	height: auto!important;
	color: #454545
}

.sendBar .shortKeyMenu li a:hover {
	background-color: #f4f4f4;
	-webkit-border-radius: 2px;
	-moz-border-radius: 2px;
	border-radius: 2px
}

#history {
	position: relative;
	word-break: break-all;
	word-wrap: break-word;
	width: 100%;
	background-color: #f9f9f9;
	margin-bottom: 10px
}

#history .content {
	font-size: 14px;
	font-weight: 400;
	color: #454545;
	display: block;
	margin-left: 10px;
	margin-top: 10px;
	word-wrap: break-word;
	word-break: break-all;
	white-space: normal;
	overflow: hidden
}

#history .chatItemInfo {
	line-height: 1
}

.historyWrap .content a {
	color: #06c
}

#history .lim-file .content {
	float: left;
	padding: 12px 16px;
	border: 1px solid #d4d4d4;
	border-radius: 3px;
	box-shadow: 0 5px 10px rgba(0, 0, 0, .06);
	background: #fff;
	color: #454545
}

#history .sysinfo {
	font-size: 12px;
	color: #848484;
	padding: 0 30px 12px 30px;
	text-align: center
}

#history .productInfo {
	margin: 0 15px 12px 10px
}

#history .operator,
#history .robot {
	font-size: 13px;
	padding-bottom: 12px;
	padding-left: 20px;
	padding-right: 10px;
	font-weight: 700;
	color: #165abb
}

#history .visitor {
	font-size: 13px;
	padding-left: 20px;
	padding-bottom: 12px;
	padding-right: 10px;
	font-weight: 700;
	color: #498001
}

#history .time {
	padding-left: 4px;
	font-weight: 400
}

#history .visitor .time {
	color: #165abb
}

#history .operator .time {
	color: #498001
}

#history #keepChat {
	color: #06c;
	cursor: pointer
}

.operator .lim_dot,
.visitor .lim_dot {
	display: inline
}

.productInfoIframe {
	width: 100%;
	height: 132px;
	border: 1px solid #d4d4d4
}

.productInfoIframe_bubble {
	margin: 10px 0 0 0;
	box-shadow: 0 10px 10px rgba(0, 0, 0, .03)
}

.clear:after,
.clearfix:after,
.clearfloat:after,
.lim_clearfloat:after {
	font-size: 0;
	display: block;
	clear: both;
	content: "";
	visibility: hidden;
	height: 0
}

.clear,
.clearfix,
.clearfloat,
.lim_clearfloat {
	*zoom: 1
}

.clear {
	font-size: 0
}

.lim_clearfloat img {
	vertical-align: bottom;
	border-radius: 2px;
	margin: 0 2px
}

.lim_clearfloat .head img {
	margin: 0
}

.lim_sysinfo {
	text-align: center
}

.lim_sysinfo table {
	border-spacing: 0;
	margin: 0 auto
}

.lim_sysinfo td {
	border: 1px solid #ddd
}

.lim_border .content,
.lim_border .lim_bubble {
	border: 1px solid #d4d4d4;
	background: #fff!important
}

.lim_border .content p,
.lim_border .lim_bubble p {
	color: #6087e2
}

.lim_border .content {
	padding: 5px
}

.lim_info {
	padding: 3px 15px
}

.lim_infotip {
	color: #a5a5a5;
	line-height: 1.5;
	word-wrap: break-word;
	word-break: break-all
}

.lim_infotip .live800_rtf {
	text-align: center
}

.lim_infotip .live800_rtf img {
	width: auto;
	height: auto;
	max-width: 100%
}

.lim_operator,
.lim_systemTip,
.lim_visitor {
	position: relative;
	padding: 10px 20px;
	*zoom: 1
}

.lim_operator.lim_head,
.lim_systemTip.lim_head,
.lim_visitor.lim_head {
	padding: 10px 68px
}

.lim_systemTip {
	padding-bottom: 0
}

.lim_systemTip.lim_head {
	padding: 10px 0
}

.lim_bubble .lim_name {
	font-size: 14px;
	float: left;
	margin-right: 30px
}

.lim_bubble .lim_time {
	font-size: 12px;
	float: right;
	line-height: 20px
}

.lim_bubble .lim_dot {
	font-size: 14px;
	padding: 0;
	word-wrap: break-word;
	word-break: break-all;
	white-space: pre-wrap
}

.role-robot .lim_bubble .lim_dot {
	white-space: normal\0
}

.lim_bubble .lim_dot .mobileAudio {
	width: 300px;
	max-height: 50px
}

.lim_operator .lim_dot,
.lim_operator .lim_name,
.lim_operator .lim_time {
	color: #454545
}

.lim_visitor .lim_dot,
.lim_visitor .lim_name,
.lim_visitor .lim_time {
	color: #fff
}

.lim_operator p[id^=chater_] a,
.lim_operator p[id^=chater_] a:hover,
.lim_visitor p[id^=chater_] a,
.lim_visitor p[id^=chater_] a:hover {
	color: #fff
}

.lim_operator p[id^=chater_] a.goodsLink,
.lim_visitor p[id^=chater_] a.goodsLink {
	color: #6087e2
}

.lim_operator p[id^=chater_] a.goodsLink:hover,
.lim_visitor p[id^=chater_] a.goodsLink:hover {
	color: #0059b2
}

.goodsBox {
	width: 100%;
	margin-top: 5px
}

.goodsBox .goodsBox-poster {
	float: left;
	width: 100px;
	height: 100px
}

.goodsBox .goodsBox-poster img {
	max-width: 100px;
	max-height: 100px;
	margin: 0
}

.goodsBox .goodsBox-intro {
	float: left;
	max-height: 100px
}

.goodsBox p.goodsBox-intro_p {
	font-size: 12px;
	line-height: 16px;
	padding: 3px;
	color: #000
}

.goodsBox p.goodsBox-intro_p-gray {
	color: #888
}

.goodsBox p.goodsBox-intro_p-red {
	color: #c00
}

#browsingHistory {
	margin-top: 10px
}

#browsingHistory b {
	font-weight: 400;
	color: #0c68ef;
	cursor: pointer
}

#browsingHistory b i {
	display: inline-block;
	width: 16px;
	height: 16px;
	margin-right: 5px;
	background: url(/img/kefu/historyIcon@2x-2f9bc592fd.png) no-repeat;
	background: url(/img/kefu/historyIcon-03f8d3941d.png) no-repeat\9;
	background-size: 16px 16px;
	vertical-align: bottom;
	transition: All .1s ease-in-out;
	-webkit-transition: All .1s ease-in-out;
	-moz-transition: All .1s ease-in-out;
	-o-transition: All .1s ease-in-out
}

#browsingHistory b i.loading {
	background-image: url(/img/kefu/mobile/6_loading-50c5e3e79b.gif)
}

.saveBody {
	background: #f2f2f2
}

.saveBox {
	width: 600px;
	height: 100%;
	overflow: auto;
	margin: 0 auto;
	background: #fff;
	border: 1px solid #e2e2e2\9;
	*border: 1px solid #e2e2e2;
	-webkit-box-shadow: 0 0 8px rgba(62, 62, 62, .26);
	-moz-box-shadow: 0 0 8px rgba(62, 62, 62, .26);
	-ms-box-shadow: 0 0 8px rgba(62, 62, 62, .26);
	box-shadow: 0 0 8px rgba(62, 62, 62, .26)
}

.lim_operator .head,
.lim_visitor .head {
	position: absolute;
	font-size: 0;
	width: 40px;
	height: 40px;
	overflow: hidden!important;
	z-index: 2;
	clear: both;
	-khtml-border-radius: 21px;
	-ms-border-radius: 21px;
	-o-border-radius: 21px;
	-moz-border-radius: 21px;
	-webkit-border-radius: 21px;
	border-radius: 21px;
	background-repeat: no-repeat;
	background-size: cover
}

.lim_operator .head {
	top: 10px;
	left: 20px
}

.lim_visitor .head {
	top: 10px;
	right: 20px
}

.lim_bubble {
	position: relative;
	z-index: 1;
	padding: 5px 10px;
	margin-top: 5px;
	margin-top: 2px\9;
	zoom: 1;
	box-sizing: border-box;
	color: #a5a5a5;
}

.lim_operator .lim_bubble {
	float: left;
	padding: 10px 16px;
	-webkit-border-radius: 0 20px 20px 20px;
	-khtml-border-radius: 0 20px 20px 20px;
	-ms-border-radius: 0 20px 20px 20px;
	-o-border-radius: 0 20px 20px 20px;
	-moz-border-radius: 0 20px 20px 20px;
	border-radius: 0 20px 20px 20px;
	box-shadow: 0 5px 10px rgba(0, 0, 0, .06);
	background: #fff;
	border: 1px solid #d4d4d4\0;
	color: #454545
}

:root .lim_operator .lim_bubble {
	border: none;
	max-width: 100%
}

.lim_visitor .lim_bubble {
	float: right;
	padding: 10px 16px;
	-webkit-border-radius: 20px 0 20px 20px;
	-khtml-border-radius: 20px 0 20px 20px;
	-ms-border-radius: 20px 0 20px 20px;
	-o-border-radius: 20px 0 20px 20px;
	-moz-border-radius: 20px 0 20px 20px;
	border-radius: 20px 0 20px 20px;
	box-shadow: 0 5px 10px rgba(0, 0, 0, .06);
	background: #ff9902;
	color: #fff
}

.lim-file .lim_bubble {
	background: #fff;
	border: 1px solid #ff9902;
	padding: 10px 16px
}

.lim_systemTip .lim_bubble {
	margin: 0;
	text-align: center;
	color: #454545
}

.lim_bubble .chater_info {
	display: block;
	_height: 20px
}

.lim-file dt {
	width: 46px;
	height: 46px;
	float: left;
	margin: 0 10px 0 0;
	background-image: url(/img/kefu/6_fileIons@2x-daa5afb2cf.png);
	background-image: url(/img/kefu/6_fileIons-c1a4e862ff.png)\9;
	background-repeat: no-repeat;
	background-size: 142px auto
}

.lim-file dt.fileIcon_0 {
	background-position: -1px -95px
}

.lim-file dt.fileIcon_1 {
	background-position: -1px -142px
}

.lim-file dt.fileIcon_2 {
	background-position: -1px -1px
}

.lim-file dt.fileIcon_3 {
	background-position: -95px -1px
}

.lim-file dt.fileIcon_4 {
	background-position: -48px -1px
}

.lim-file dt.fileIcon_5 {
	background-position: -48px -142px
}

.lim-file dt.fileIcon_6 {
	background-position: -95px -95px
}

.lim-file dt.fileIcon_7 {
	background-position: -1px -48px
}

.lim-file dt.fileIcon_8 {
	background-position: -48px -95px
}

.lim-file dt img {
	float: left;
	width: 46px;
	height: 46px;
	background: #fff
}

.lim-file dd {
	float: left;
	width: 156px
}

.lim-file dd .fileName {
	font-size: 14px;
	color: #454545;
	line-height: normal;
	text-overflow: ellipsis;
	white-space: nowrap;
	overflow: hidden;
	height: 20px
}

.lim-file dd .fileName span {
	font-size: 12px;
	color: #a5a5a5
}

.lim-file dd .status {
	margin-top: 6px;
	font-size: 12px;
	color: #a5a5a5;
	min-height: 20px
}

.lim-file dd .status a {
	float: right;
	margin-left: 10px;
	cursor: pointer
}

.lim-file dd .error {
	color: #f03;
	line-height: 1
}

.lim_timeSpacing {
	text-align: center;
	padding: 10px 68px;
	color: #a5a5a5
}

.lim_timeSpacing .timeTips {
	padding: 2px 5px;
	background: #ddd;
	border-radius: 3px
}

.activitytab {
	position: relative;
	z-index: 10;
	height: 49px;
	padding-left: 20px;
	padding-right: 20px;
	overflow: hidden;
	border-bottom: 1px solid #e2e2e2\9;
	background-color: #fff;
	box-shadow: 0 -1px 0 0 #e2e2e2 inset
}

.activitytab span {
	height: 0;
	width: 0;
	cursor: pointer;
	border: 6px solid #fff;
	font-size: 0;
	position: absolute
}

.activitytab span.leftBut {
	left: 6px;
	top: 18px;
	border-radius: 5px 0 0 0;
	border-right: 6px solid #7b7b7b;
	border-left: none
}

.activitytab span.leftBut:hover {
	border-right: 6px solid #636363
}

.activitytab span.rightBut {
	right: 6px;
	top: 18px;
	border-radius: 0 5px 0 0;
	border-left: 6px solid #636363;
	border-right: none
}

.activitytab span.rightBut:hover {
	border-left: 6px solid #7b7b7b
}

.activitytab div.contentUl {
	height: 49px;
	overflow: hidden;
	position: relative
}

.activitytab ul {
	height: 49px;
	list-style-type: none;
	overflow: hidden;
	margin: 0;
	position: absolute;
	min-width: 100%;
	user-select: none;
	-ms-user-select: none
}

.activitytab ul li {
	position: relative;
	float: left;
	height: 47px;
	line-height: 46px;
	padding-right: 20px;
	margin: 0;
	margin-top: 2px
}

.activitytab ul li .activityTabTitle {
	color: #666;
	margin-top: 5px;
	height: 40px
}

.activitytab ul li.noCloseBtn {
	-webkit-transition: all .3s ease-in;
	-moz-transition: all .3s ease-in;
	transition: all .3s ease-in;
	padding-right: 20px
}

.activitytab ul li .activityTabTitle:hover {
	color: #454545
}

.activitytab ul li.active .activityTabTitle {
	border-bottom: 2px solid #ff9902;
	background-color: #fff;
	color: #454545;
	margin-top: 5px;
	height: 40px
}

#activitytab .activitytab ul li.active a {
	display: none
}

.activityTabTitle {
	position: relative;
	top: 0;
	left: 0;
	font-size: 14px;
	cursor: pointer;
	text-align: center;
	white-space: nowrap;
	-o-text-overflow: ellipsis;
	text-overflow: ellipsis;
	overflow: hidden
}

.activityTabCloseBtn {
	position: absolute;
	top: 6px;
	right: 7px;
	width: 13px;
	height: 13px
}

.activityTabCloseBtn a {
	display: block;
	height: 100%;
	background: url(/img/kefu/6_close_icons-928336e593.png) 0 -90px no-repeat
}

.activityTabCloseBtn a:hover {
	display: block;
	background: url(/img/kefu/6_close_icons-928336e593.png) 0 -103px no-repeat
}

.interval {
	float: left;
	display: block;
	width: 2px;
	height: 63px
}

.iframetabDiv {
	position: absolute;
	top: 0;
	left: 0;
	display: none;
	clear: both;
	width: 100%;
	height: 100%;
	background: #fff
}

.iframetabDiv.active {
	display: block;
	z-index: 1000
}

.dragBar {
	height: 100%;
	position: absolute;
	border: 1px dotted #000;
	box-sizing: border-box;
	cursor: e-resize;
	z-index: 99999
}

#collapseBtn {
	position: absolute;
	top: 45%;
	left: 2px;
	height: 17px;
	width: 1px;
	cursor: e-resize;
	border-left: 2px dotted #98968c
}

.center_left1_container {
	height: 100%;
	width: 100%;
	overflow: scroll;
	overflow-x: hidden;
	overflow-y: auto
}

.center_right {
	border: 1px solid #bcc6dd;
	background: #fff;
	cursor: pointer;
	position: absolute;
	bottom: 0;
	right: 0;
	top: 0;
	left: 0
}

.left_buts {
	position: absolute;
	top: 10px;
	left: 4px;
	right: 4px;
	_left: 5px;
	_right: 5px;
	height: 34px;
	border-top: 1px solid #8b8b8b
}

.left_buts span {
	width: 66px;
	color: #6189ae;
	margin-top: 10px
}

.lefta_d,
.righta_d {
	float: left;
	width: 66px;
	height: 24px;
	display: block;
	text-align: center;
	line-height: 24px;
	color: #06f;
	cursor: pointer
}

.left_buts span.righta_d {
	float: right
}

#newslist {
	position: absolute;
	top: 50px;
	left: 0;
	bottom: 0;
	right: 0
}

.advertisingBar {
	position: absolute;
	top: 200px;
	left: 0;
	width: 100%;
	bottom: 0;
	_height: 211px;
	background: #fff;
	cursor: default
}

.operatorInfo {
	height: 100%;
	line-height: 1;
	overflow-y: auto;
	padding-top: 50px
}

.operatorface {
	text-align: center;
	margin-bottom: 20px
}

.opInfoItem {
	font-size: 12px;
	line-height: 20px;
	padding-left: 101px;
	padding-bottom: 6px;
	padding-right: 20px
}

.opInfoItem.contact {
	padding-left: 120px
}

.hleft {
	left: 0
}

.righttop {
	position: absolute;
	top: 5px;
	right: -5px;
	width: 10px;
	height: 10px
}

.hright {
	right: 0
}

.fleft {
	float: left;
	margin-left: 10px
}

.fright {
	float: right;
	margin-right: -10px
}

.iScrollVerticalScrollbar {
	position: absolute;
	z-index: 100;
	width: 5px;
	bottom: 2px;
	top: 2px;
	right: 1px
}

.iScrollVerticalScrollbar.iScrollBothScrollbars {
	bottom: 8px
}

.iScrollHorizontalScrollbar {
	position: absolute;
	z-index: 100;
	height: 5px;
	bottom: 1px;
	left: 2px;
	right: 7px
}

.iScrollHorizontalScrollbar.iScrollBothScrollbars {
	right: 8px
}

.iScrollHorizontalScrollbar .iScrollIndicator,
.iScrollVerticalScrollbar .iScrollIndicator {
	position: absolute;
	z-index: 100;
	background: #6a6b6d;
	border: 2px solid #6a6b6d;
	border-radius: 2px
}

.scrollBox {
	position: absolute;
	right: 0;
	top: 0;
	bottom: 0;
	width: 11px;
	border-left: 6px solid #f9f9f9;
	background-color: #fff
}

.moveButt {
	width: 11px;
	height: 13px;
	margin: 0;
	background: url(/img/kefu/scrollIcon-0a44a8a45d.png) no-repeat;
	background-color: #fff
}

.moveTop {
	background-position: -42px 0
}

.moveBott {
	background-position: -53px 1px;
	position: absolute;
	bottom: 0
}

.scrollBar {
	background-color: #e5e5e5;
	width: 11px;
	position: absolute;
	top: 13px;
	bottom: 13px;
	margin: 0;
	min-height: 30px;
	-webkit-border-radius: 50px;
	-moz-border-radius: 50px;
	-ms-border-radius: 50px;
	-o-border-radius: 50px;
	border-radius: 50px
}

.moveBar {
	width: 6px;
	background-color: #999;
	position: relative;
	margin: 3px 2px 3px 3px;
	z-index: 20;
	-webkit-border-radius: 90px;
	-moz-border-radius: 90px;
	-ms-border-radius: 90px;
	-o-border-radius: 90px;
	border-radius: 90px
}

.scrollBgBott,
.scrollBgTop {
	position: absolute;
	width: 11px;
	height: 11px;
	background-image: url(/img/kefu/scrollIcon-0a44a8a45d.png);
	background-repeat: no-repeat;
	z-index: 10
}

.scrollBgTop {
	top: 0;
	background-position: -1px 0
}

.scrollBgBott {
	bottom: 0;
	background-position: -13px 0
}

.barBgBott,
.barBgTop {
	position: absolute;
	width: 6px;
	height: 6px;
	background-image: url(/img/kefu/scrollIcon-0a44a8a45d.png);
	background-repeat: no-repeat
}

.barBgTop {
	top: 0;
	background-position: -26px -1px
}

.barBgBott {
	bottom: 0;
	background-position: -34px -1px
}

#voiceChangeText {
	position: absolute;
	top: -178px;
	left: 50%;
	width: 214px;
	height: 137px;
	margin: 0 0 0 -107px;
	background: #fff;
	z-index: 2222
}

#voiceBut {
	margin: 0
}

#textToVoice.voice_open {
	background-position: 4px -374px
}

#textToVoice.voice_close {
	background-position: 2px -400px
}

.lim_visitor .lim_textToVoice {
	float: right
}

.lim_textToVoice {
	display: inline-table;
	vertical-align: middle;
	width: 16px;
	height: 16px;
	margin: 0 0 0 3px;
	cursor: pointer;
	background-position: center top;
	background-repeat: no-repeat
}

.lim_bubble .lim_textToVoice {
	display: inline-block;
	position: absolute;
	top: 0;
	right: 0;
	width: 16px;
	height: 16px;
	cursor: pointer;
	background-color: rgba(192, 192, 192, .5)
}

.lim_visitor .lim_textToVoice {
	border-left: none!important
}

.lim_systemTip .lim_textToVoice {
	display: none
}

.hidden {
	visibility: hidden;
	display: inline;
	margin: 0;
	padding: 0
}

.lim_bubble .right_spacing {
	margin-right: 12px
}

.imgText_content,
.mediaPanel {
	_float: left;
	font-size: 0
}

.lim-voice .audioBox {
	height: 36px;
	background: #fff;
	border-radius: 20px;
	padding-right: 5px
}

.lim-voice .audioBox-icon-normal {
	position: relative;
	float: left;
	width: 30px;
	height: 30px;
	margin-left: 5px;
	border-radius: 15px;
	background: #d9e0f6;
	cursor: pointer;
	top: 3px
}

.lim-voice .audioBox-icon-normal:after {
	content: " ";
	position: absolute;
	top: 7px;
	left: 8px;
	width: 16px;
	height: 16px;
	background: url(/img/kefu/operaetIcon-30ba5679ac.png) -35px -3px no-repeat
}

.lim-voice .audioBox-icon-normal:hover:after {
	background: url(/img/kefu/operaetIcon-30ba5679ac.png) -48px -3px no-repeat
}

.lim-voice .audioBox-icon-loading:after,
.lim-voice .audioBox-icon-loading:hover:after {
	background: url(/img/kefu/operaetIcon-30ba5679ac.png) -57px -52px no-repeat;
	animation: rotation 1s linear infinite
}

.lim-voice .audioBox-icon-playing:after {
	background: url(/img/kefu/operaetIcon-30ba5679ac.png) -62px -3px no-repeat
}

.lim-voice .audioBox-icon-playing:hover:after {
	background: url(/img/kefu/operaetIcon-30ba5679ac.png) -75px -3px no-repeat
}

.lim-voice .audioBox-ripple-normal {
	position: relative;
	float: left;
	width: 200px;
	height: 30px;
	margin: 0 10px 0 0;
	line-height: 30px;
	text-align: center;
	background: url(/img/kefu/audio_icon_normal-bb6fd9b87e.png) -30px center no-repeat;
	color: #fff;
	top: 3px
}

.lim-voice .audioBox-ripple-playing {
	background: url(/img/kefu/audio_icon-847980e0d0.gif) -30px center no-repeat
}

.lim-voice .audioBox-ripple-normal:before {
	position: absolute;
	top: 0;
	left: 0;
	content: "";
	width: 20px;
	height: 30px;
	background-image: linear-gradient(to right, rgba(255, 255, 255, 1), rgba(255, 255, 255, 0))
}

.lim-voice .audioBox-ripple-normal:after {
	position: absolute;
	top: 0;
	right: 0;
	content: "";
	width: 20px;
	height: 30px;
	background-image: linear-gradient(to right, rgba(255, 255, 255, 0), rgba(255, 255, 255, 1))
}

.lim-voice .audioBox-time {
	float: left;
	height: 30px;
	overflow: hidden;
	line-height: 40px;
	font-size: 14px;
	color: #454545
}

#voiceSWF {
	display: block
}

.voicePanel {
	position: relative;
	cursor: pointer;
	font-size: 0;
	height: 100%
}

.icoVoice {
	position: absolute;
	top: 0;
	left: 0;
	width: 19px;
	height: 21px;
	cursor: pointer;
	font-size: 0
}

.you .stop {
	background: url(/img/kefu/voiceLaba1-474ce2e312.png) 2px 1px no-repeat;
	_background-image: none;
	_filter: progid:DXImageTransform.Microsoft.AlphaImageLoader(src='/img/kefu/voiceLaba1-474ce2e312.png')
}

.me .stop {
	background: url(/img/kefu/voiceLaba2-c4fd903c16.png) 2px 1px no-repeat;
	_background-image: none;
	_filter: progid:DXImageTransform.Microsoft.AlphaImageLoader(src='/img/kefu/voiceLaba2-c4fd903c16.png')
}

.voice_long {
	height: 20px;
	font-size: 14px;
	line-height: 20px;
	color: #646363;
	text-align: right;
	display: block;
	padding-right: 15px
}

.noPlayed {
	position: absolute;
	top: 0;
	right: 0;
	width: 12px;
	height: 12px;
	background: url(/img/kefu/dian-f161f88cfb.png) no-repeat 0 0;
	_background-image: none;
	_filter: progid:DXImageTransform.Microsoft.AlphaImageLoader(src='/img/kefu/dian-f161f88cfb.png');
	_font-size: 0;
	_line-height: 0
}

.lim-video .lim_bubble {
	padding: 0
}

.lim-video .mediaPanel {
	width: 240px;
	min-height: 160px;
	max-height: 180px;
	background: #ffbe6a url(/img/kefu/mobile/videoPoster@2x-e97e2d3036.png) no-repeat;
	background-size: 100% 100%;
	border-radius: 0 20px 20px 20px
}

.lim-video .block-bg {
	background-color: #000
}

.lim-video .mediaPanel .play-button {
	width: 240px;
	min-height: 160px;
	max-height: 180px;
	background: url(/img/kefu/mobile/videoPlay@2x-458f594e81.png) center center no-repeat;
	-webkit-user-select: none;
	user-select: none
}

@media all and (min-device-pixel-ratio:3) {
	.lim-video .mediaPanel {
		background: #ffbe6a url(/img/kefu/mobile/videoPoster@3x-ca6792a531.png) no-repeat;
		background-size: 100% 100%
	}
	.lim-video .mediaPanel .play-button {
		background: url(/img/kefu/mobile/videoPlay@3x-4146754551.png) center center no-repeat
	}
}

#videoSWF {
	display: block
}

.wxVideoBoxAction a {
	font-size: 12px;
	color: #0d5b8f;
	cursor: pointer
}

.wxVideoBoxAction a:hover {
	text-decoration: underline
}

.wx_ico_video {
	position: absolute;
	z-index: 3;
	top: 50%;
	left: 50%;
	margin: -18px 0 0 -18px;
	width: 36px;
	height: 36px;
	background: url(/img/kefu/ico_video17ced3-fb382616c3.png) no-repeat;
	opacity: .8;
	filter: alpha(opacity=80);
	cursor: pointer;
	_background-image: none;
	_filter: progid:DXImageTransform.Microsoft.AlphaImageLoader(src='/img/kefu/ico_video17ced3-fb382616c3.png')
}

.wx_ico_video:hover {
	opacity: 1;
	filter: none
}

.imageBorder {
	display: block
}

.imgText_time {
	font-size: 14px;
	color: #000
}

.cover_appmsg_item {
	position: relative;
	zoom: 1
}

.cover_appmsg_item .appmsg_title {
	display: block;
	position: absolute;
	left: 0;
	bottom: -1px;
	background: rgba(0, 0, 0, .3);
	width: 100%;
	height: 28px;
	overflow: hidden
}

.cover_appmsg_item .appmsg_title a {
	display: block;
	padding: 0 4px;
	color: #fff;
	text-decoration: none;
	line-height: 28px
}

.appmsg_title {
	display: block;
	text-decoration: none;
	font-weight: 400;
	font-style: normal;
	font-size: 16px;
	color: #000
}

.appmsg_item td {
	border-top: 1px solid #a5d01b
}

.appmsg_item td img {
	display: block;
	margin: 8px 0 8px 8px
}

.qrCode {
	position: absolute;
	z-index: 1002;
	bottom: 0;
	width: 240px;
	height: 240px;
	background-color: #fff;
	border: 1px solid #eaeaea;
	box-shadow: 0 0 8px rgba(62, 62, 62, .16)
}

.qrCode_img {
	width: 200px;
	height: 200px;
	padding: 20px
}

.evaluation-tip {
	position: absolute;
	bottom: 138px;
	z-index: 2;
	width: 173px;
	height: 44px
}

.evaluation-tip p {
	margin: 2px 4px;
	line-height: 18px;
	text-indent: 20px
}

.evaluator span {
	height: 20px;
	width: 20px;
	margin: -4px 0;
	_margin: 0;
	display: inline-block;
	background-image: url(/img/kefu/starEmpty-82629fb7a2.gif);
	background-repeat: no-repeat;
	background-position: center center
}

.over5 .star5 {
	background-image: url(/img/kefu/starFull-1534956ffd.gif)
}

.over4 .star4,
.over4 .star5 {
	background-image: url(/img/kefu/starFull-1534956ffd.gif)
}

.over3 .star3,
.over3 .star4,
.over3 .star5 {
	background-image: url(/img/kefu/starFull-1534956ffd.gif)
}

.over2 .star2,
.over2 .star3,
.over2 .star4,
.over2 .star5 {
	background-image: url(/img/kefu/starFull-1534956ffd.gif)
}

.over1 span {
	background-image: url(/img/kefu/starFull-1534956ffd.gif)
}

#rbg {
	display: block;
	width: 90px;
	height: 25px;
	margin: 0 0 0 14px
}

#wrap {
	position: relative;
	padding: 3px;
	display: block;
	height: 100%
}

#robotsurveytip {
	position: absolute;
	width: 150px;
	height: 71px;
	font-size: 12px;
	z-index: 4
}

#robotsurveytip p {
	margin: 11px 4px 0 4px
}

#robotserveytip div {
	padding: 0 4px
}

#robotsurveytip div {
	text-align: center
}

#robotsurveytip button {
	border: none;
	width: 45px;
	height: 22px;
	padding: 0;
	margin: 0 10px
}

#editor_temp_text {
	position: absolute;
	z-index: -1;
	top: -100px;
	left: 0
}

#historyBox {
	height: 210px;
	width: 446px;
	overflow-y: scroll;
	overflow-x: hidden;
	padding: 5px
}

#historyBox span {
	font-size: 14px;
	margin-left: 28px;
	font-weight: 400;
	color: #454545
}

#historyBox p {
	margin: 0;
	padding: 0;
	line-height: 20px
}

#historyBox p.operator {
	font-size: 12px;
	font-weight: 700
}

#historyBox p.info {
	font-size: 14px;
	color: #666
}

#historyBox p.visitor {
	font-size: 12px;
	font-weight: 700
}

#msg #key {
	height: 98px;
	width: 102px;
	float: right;
	position: static;
	margin: 0 auto
}

#showsclosewindow {
	height: 37px;
	width: 50px;
	position: absolute;
	z-index: 1000;
	background-repeat: no-repeat;
	background-position: 0 0;
	left: 540px;
	top: 10px;
	display: block
}

#notice__deleted {
	color: #fa7800;
	background: #fff;
	text-align: left;
	height: 20px;
	width: 430px;
	position: absolute;
	z-index: 5;
	top: 41px;
	left: 6px;
	line-height: 20px
}

.main_hotQ {
	min-width: 346px;
	height: 100%;
	margin: 0
}

.content_hotQ {
	padding-left: 18px;
	position: relative;
	height: 100%
}

.contentBody_hotQ {
	padding-right: 17px;
	height: 100%;
	overflow: auto
}

.faq_hotQ {
	padding-top: 11px
}

.faq_hotQ h3 {
	font-weight: 400;
	position: relative;
	padding: 3px 16px;
	line-height: 21px;
	cursor: pointer;
	font-size: 14px;
	color: #454545!important
}

.faq_hotQ h3:hover {
	color: #161616
}

.faq_hotQ .icon {
	display: inline-block;
	*display: inline;
	*zoom: 1;
	width: 15px;
	height: 15px;
	background-image: url(/img/kefu/6_icon_common@2x-675956b127.png);
	background-image: url(/img/kefu/6_icon_common-1634098fa6.png)\9;
	background-repeat: no-repeat;
	background-size: 47px auto;
	position: absolute;
	left: 0;
	top: 8px
}

.turnOn {
	background-position: 2px -90px
}

.turnOff {
	background-position: 2px -123px
}

.faq_hotQ .answer_hotQ {
	color: #777;
	padding-left: 17px;
	font-size: 13px;
	word-break: break-all;
	white-space: normal;
	display: none;
	padding-bottom: 5px;
	cursor: pointer;
	line-height: 1.5
}

.positionBox_hotQ {
	position: relative;
	height: 100%
}

.kName {
	font-size: 16px;
	color: #454545;
	margin-right: 5px;
	display: inline-block;
	word-wrap: normal
}

.Knickname {
	font-size: 14px;
	color: #666;
	margin-left: 5px;
	display: inline-block;
	word-wrap: normal
}

#banner .nickname {
	display: block;
	width: 325px;
	margin: 0 auto 26px auto;
	text-align: center;
	word-wrap: break-word
}

.span1_ {
	padding-left: 19px;
	background-image: url(/img/kefu/op-info@2x-e523845cdf.png);
	background-image: url(/img/kefu/op-info-92a95b1179.png)\9;
	background-repeat: no-repeat;
	background-position: 0 4px;
	background-size: 13px auto;
	display: inline-block
}

.span1_department {
	background-position: 0 -19px
}

.span1_email {
	background-position: 0 -43px
}

.span1_mobile {
	background-position: 0 -68px
}

.span1_telephone {
	background-position: 0 -93px
}

.span1_contact {
	background-position: 0 -116px;
	margin-left: -19px
}

.topMsgBox {
	position: fixed;
	top: 0;
	text-align: center;
	width: 100%;
	height: 0;
	line-height: 35px;
	z-index: 100
}

.topMsgBox .msgContent {
	padding: 0 10px;
	box-shadow: 0 0 8px rgba(62, 62, 62, .46);
	word-break: break-all
}

.topMsgBox .msgInfo {
	display: inline-block;
	margin: 0 auto;
	max-width: 400px;
	background-color: #f7f2dd;
	border-color: #dfdfdf;
	border-radius: 2px
}

.msgBox .msgIcon {
	display: inline-block;
	width: 18px;
	height: 18px;
	margin: 8px 10px 0 0;
	vertical-align: top
}

.msgBox .msgIcon.icon-1 {
	background: url(/img/kefu/topMsgLoading-8b3bc64602.gif)
}

.msgBox .msgIcon.icon-2 {
	background: url(/img/kefu/dialog_icon1-aac341921c.png) 54px -11px
}

.msgBox .msgIcon.icon-3 {
	height: 40px;
	width: 40px;
	margin: 0 15px 0 0;
	background: url(/img/kefu/dialog_icon1-aac341921c.png)
}

.msgBox .msgIcon.icon-4 {
	background: url(/img/kefu/dialog_icon1-aac341921c.png) -196px -11px
}

.confirmBox {
	position: fixed;
	width: 100%;
	height: 180px;
	top: 50%;
	margin-top: -180px;
	text-align: center;
	z-index: 10
}

.confirmBox .msgInfo {
	height: 100%;
	width: 365px;
	margin: 0 auto;
	background-color: #fff;
	border-color: #dfdfdf;
	border-radius: 2px;
	box-shadow: 0 0 8px rgba(62, 62, 62, .46)
}

.confirmBox .msgContent {
	text-align: left;
	height: 80px;
	line-height: 40px;
	font-size: 14px;
	margin: 0 20px
}

.confirmBox .msgTitle {
	text-align: right
}

.confirmBox .msgCloseBtn {
	display: inline-block;
	width: 47px;
	height: 47px;
	background: url(/img/kefu/6_icon_common@2x-675956b127.png);
	background: url(/img/kefu/6_icon_common-1634098fa6.png)\9;
	background-size: 47px auto
}

.confirmBox .msgCloseBtn:hover {
	opacity: .7;
	cursor: pointer
}

.confirmBox .msgBtn {
	height: 60px;
	text-align: right;
	padding-right: 30px
}

.confirmBox .msgBtn .btn {
	display: inline-block;
	width: 90px;
	height: 32px;
	border-radius: 6px;
	text-align: center;
	line-height: 30px;
	box-sizing: border-box;
	font-size: 13px
}

.confirmBox .msgBtn .btn:hover {
	cursor: pointer
}

.confirmBox .msgBtn .btn_yes {
	border: 1px solid #e2e2e2;
	margin-right: 15px
}

.confirmBox .msgBtn .btn_yes:hover {
	color: #454545;
	background-color: rgba(69, 69, 69, .1);
	box-shadow: 0 0 8px rgba(62, 62, 62, .26)
}

.confirmBox .msgBtn .btn_shadow {
	display: inline-block;
	width: 90px;
	height: 32px;
	border-radius: 6px;
	color: #fff;
	background-color: #ff9902
}

.confirmBox .msgBtn .btn_no {
	line-height: 32px
}

.confirmBox .msgBtn .btn_no:hover {
	color: #fff;
	background-color: rgba(255, 255, 255, .1)
}

#ks-suggest-container li:hover {
	background-color: #e4e6e7
}

.ks-suggest-container .ks-selected {
	background-color: #e4e6e7!important
}

.lim-order .lim_dot dt,
.lim-track .lim_dot dt {
	width: 55px;
	height: 55px;
	float: left;
	margin: 3px 10px 0 0
}

.lim-order .lim_dot dt img,
.lim-track .lim_dot dt img {
	width: 100%;
	height: 100%
}

.lim-order .lim_dot dd,
.lim-track .lim_dot dd {
	float: left;
	font-size: 13px;
	max-width: calc(100% - 65px)
}

.lim-order .lim_dot dd p,
.lim-track .lim_dot dd p {
	line-height: 20px;
	width: 100%;
	display: -webkit-box;
	-webkit-box-orient: vertical;
	-webkit-line-clamp: 1;
	overflow: hidden;
	word-break: break-all
}

.lim-order .lim_dot dd .order-info-name,
.lim-track .lim_dot dd .track-info-name {
	-webkit-line-clamp: 2
}

.lim-order .lim_dot dd .order-info-name a,
.lim-track .lim_dot dd .track-info-name a {
	color: #454545
}

.lim-order .lim_dot dd .order-info-price,
.lim-track .lim_dot dd .track-info-price {
	color: #ff5b5b
}

.lim-order .lim_dot dd .order-info-createTime,
.lim-order .lim_dot dd .order-info-status {
	color: #b1b1b1
}

.lim-order .lim_dot .order-info-id {
	margin: 0 0 5px 0;
	font-size: 14px
}

.lim-order .lim_dot .order-info-id a {
	color: #454545
}

.textBox-detail p {
	display: inline-block!important
}

.lim_dot .robotanswer p {
	display: block!important;
	line-height: normal!important
}

.robotinfo img {
	max-width: 100%
}

#secondDir {
	word-break: break-all
}

.massMsg,
.role-massMsg,
.role-massMsg-start {
	border: 1px solid #e0e3e4;
	box-shadow: 0 2px 5px 0 rgba(83, 84, 90, .06);
	padding: 11px;
	margin: 15px;
	background: #fff!important;
	border-radius: 6px
}

.massMsg p,
.role-massMsg-start p,
.role-massMsg-start span {
	color: #000
}

.role-massMsg .lim_bubble,
.role-massMsg-start .lim_bubble {
	padding: 0;
	margin: 0
}

.commonProb {
	box-shadow: 0 2px 5px 0 rgba(83, 84, 90, .06);
	padding: 11px;
	margin: 15px;
	background: #fff!important;
	border: 1px solid #e3e6e7\9;
	border-radius: 6px;
	line-height: 1.5;
	font-size: 13px
}

.commonProbTitle {
	margin-bottom: 7px
}

.history_line {
	text-align: center;
	margin: 10px;
	position: relative
}

.history_line b {
	position: absolute;
	top: 10px;
	left: 25%;
	background: #ccc;
	display: inline-block;
	width: 50%;
	height: 1px;
	vertical-align: middle
}

.history_line span {
	position: relative;
	display: inline-block;
	min-width: 30px;
	padding: 0 20px;
	text-align: center;
	font-size: 12px;
	color: #8c8c8c;
	background: #f9f9f9
}

.chater_info{
	width: 100%;
    text-align: right;
    float: right;
    margin-top: 10px;
}

.role-operator .left{
	text-align: left;
    float: left;
}

.role-visitor .right{
	text-align: right;
    float: right;
}

.chater_info span{
	color:#454545 !important;	
}